Refund policy

Returns and refunds

Every NozzleWorks piece is printed to order after you buy it. If something isn't right, here's how we'll put it right.

Faulty, damaged or wrong items

If your order arrives damaged, faulty or isn't what you ordered, email support@nozzleworks.co.uk within 30 days of delivery with your order number and a photo of the problem. We'll reprint and send a replacement or give you a full refund, whichever you prefer, and cover any return postage.

Fine layer lines and small marks where a layer starts or ends are a normal part of a 3D printed finish and are not treated as faults.

Changed your mind?

You can cancel your order and return items in our standard colours within 14 days of delivery. Let us know by email within that time, then send the item back within a further 14 days, unused and in its original condition. Return postage for change-of-mind returns is paid by you; please use a tracked service and keep your proof of postage.

Custom requests

Items made to a custom specification you've agreed with us, such as a colour, size or modification that isn't offered on the product page, are made specially for you and can't be returned for a change of mind. This doesn't affect your rights if the item is faulty.

Cancelling before dispatch

If you'd like to cancel before your order has been dispatched, email us as soon as possible. If printing hasn't started we'll cancel and refund in full.

How refunds are paid

Once we've received and checked a return, we'll refund your original payment method within 14 days and email you to confirm.

Your statutory rights

This policy is in addition to your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Those rights are not affected.